Privacy Policy

This Privacy Policy explains how Bear Ridge Construction, LLC ("we," "us," "our") collects, uses, and protects information when you visit brcllcva.com, submit a request through our website, chat with our online assistant, or otherwise communicate with us. Our website, lead-capture forms, online chat, and customer communications are operated on our behalf by our technology provider, EmpowerSecure LLC.

Information we collect

• Information you give us — your name, phone number, email address, property/project address, project type, scope, budget range, timeline, any message you send us, and photos you choose to upload.
• Chat and call information — the content of conversations with our website chat assistant, and voicemail recordings and transcriptions if you call and leave a message.
• Technical information — basic information your browser sends automatically, such as IP address, device/browser type, and pages visited, used to operate and secure the site.

How we use your information

• To respond to your inquiry, schedule consultations, prepare estimates, and carry out work you hire us for.
• To communicate with you about your inquiry and project by phone, email, and — if you opt in — text message.
• To operate, maintain, secure, and improve our website and services.
• To comply with legal obligations and to establish or defend legal claims.

SMS / text messaging

We send text messages only if you opt in — for example, by checking the "Text me about my project" box on our contact form. By opting in, you consent to receive SMS text messages from Bear Ridge Construction, LLC related to your inquiry and project (such as confirmations, updates, scheduling, and follow-ups).

• Message frequency varies depending on your inquiry and project activity.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP at any time to unsubscribe. You may also use CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE. After you opt out, we will send one confirmation message and no further texts unless you opt back in (reply START).
• Reply HELP (or INFO) for assistance, or contact us at (540) 487-8740 or build@brcllcva.com.
• Carriers are not liable for delayed or undelivered messages.
• We do not sell, rent, or share your mobile phone number, or any data collected through SMS opt-in, with third parties or affiliates for their marketing or promotional purposes. SMS opt-in information is used solely to deliver the messages you requested.

Consenting to text messages is optional and is not a condition of any purchase or service. You can submit a request and hear from us by phone or email without opting in to texts.

When we share information

We do not sell your personal information. We share it only with service providers who help us operate our website and communicate with you, under agreements that limit their use of it to providing services to us:

• EmpowerSecure LLC — operates our website, lead-capture system, online chat, and customer dashboard.
• Twilio — delivers SMS text messages and handles tracked phone calls/voicemail.
• Resend — delivers transactional email notifications.
• Cloudflare — provides website hosting, content delivery, and security.

We may also disclose information if required by law, to enforce our agreements, or to protect the rights, safety, or property of Bear Ridge Construction, LLC, our customers, or others.

How long we keep it

We keep the information you submit for as long as needed to respond to you, perform work you hire us for, maintain business records, and comply with legal obligations — and then delete or anonymize it.

Your choices

• Stop text messages anytime by replying STOP (see "SMS / text messaging" above).
• Unsubscribe from email by using the unsubscribe link in our emails or by contacting us.
• Request a copy of, correction of, or deletion of the personal information we hold about you by contacting us using the details below.

Children

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page.

Contact us

Bear Ridge Construction, LLC
4881 Lee Jackson Hwy, Greenville, VA 24440
Phone: (540) 487-8740
Email: build@brcllcva.com